Privacy Policy

Information Collection

DVHIVE collects personal information that you voluntarily provide when using our services or when you fill out a form on our website. You may be asked to enter your name, email address, phone number, vehicle information, accident details, or other relevant information to help us provide you with the best possible diminished value and total loss appraisal services.

Secure File Storage: As part of our appraisal process, our website forms may require you to upload documents, photos, or other files. These files are stored securely within our private file systems upon submission and are strictly accessed through private, secure links by our authorized personnel. We may also collect information automatically through cookies and similar tracking technologies, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our website.

Data Usage

We use the information we collect to accurately process your diminished value or total loss claims, communicate with you regarding your case, improve our website experience, comply with legal obligations, and protect against fraudulent or unauthorized activity. Specifically, your information may be used in the following ways:

• To Process Transactions: Your personal information will not be sold, exchanged, transferred, or provided to any other company without your consent, except for the explicit purpose of delivering the appraisal product or service you requested.
• To Send Periodic Emails: The email address you provide may be used to send you information and updates related to your inquiry, in addition to receiving occasional company news, updates, promotions, and related product or service information.

Data Sharing

We may share your information with trusted service providers who assist us in operating our business, such as payment processors, cloud hosting providers, and analytics platforms. We may also disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our rights, property, or safety. Any third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security audits. While no method of electronic transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal data.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to opt out of certain data processing activities, including direct marketing communications. To exercise any of these rights, please contact us at info@dvhive.com. We will respond to your request within 30 days.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings or by using the cookie preference controls available on our website. For more detailed information about how we use cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@dvhive.com or call us at (888) 597-3282. You may also write to us at the address provided on our Contact page.